Shipping Policy
At Vinluxe Wellness, we’re committed to delivering your wellness essentials with care. Please review the details below to understand our shipping, return, and refund processes.
Shipping Policy
1. Processing Time
- Orders are processed within 1–3 business days after payment.
- Orders placed on weekends/public holidays are processed the next business day.
2. Domestic Shipping (Malaysia)
- We deliver nationwide, including Peninsular Malaysia and Sabah/Sarawak.
- Estimated delivery:
- 3–5 business days (Peninsular)
- 5–7 business days (Sabah & Sarawak)
- Shipping fees are calculated at checkout based on location and weight.
3. International Shipping
- Available to selected countries (check at checkout).
- Delivery time: 7–14 business days depending on location.
- Customs duties/taxes (if any) are the customer’s responsibility.
4. Shipping Partners
We partner with trusted couriers like J&T Express, PosLaju, DHL, and others to ensure reliable delivery.
5. Tracking
You’ll receive a tracking number via email or WhatsApp once your order is shipped.
6. Delays
Delivery may be delayed due to weather, customs, or other unforeseen issues. We’ll keep you informed if delays occur.
7. Incorrect Address
We partner with trusted couriers like J&T Express, PosLaju, DHL, and others to ensure reliable delivery.
8. Missing or Damaged Items
Report any issues within 48 hours of receiving your order. Include clear photos and details, and we’ll resolve it promptly.
For further assistance, reach out to our support team at vinluxewellness@gmail.com or
WhatsApp us at +6012 4546 899